FREQUENTLY ASKED QUESTIONS

 

WHAT CAN I DO WHEN A PRODUCT IS OUT OF STOCK?

Please email our Customer Care Centre at webshop@miele.com.sg or call our Miele Contact Centre at +65 6735 1191 (Mon – Sat, 9.30am – 5.30pm) to check on stock availability date.

Back to Top

HOW MUCH SHIPPING COSTS DO YOU CHARGE?

A delivery charge of $15 applies to orders below $200. Online orders above $200 will enjoy free delivery. Please allow 5-7 working days for delivery.

Back to Top

CAN I PLACE AN ORDER BY TELEPHONE OR FAX?

No. Please create an account and you will gain access to a wide range of benefits:

  • Easier Order Tracking
  • Faster checkout
  • Create and manage your address book
  • Comprehensive view of your order history
  • Quick access to products saved in your shopping cart

Back to Top

HOW DO I REDEEM A GIFT CARD OR CERTIFICATE?

Enter the promotion code you’ve received as printed on the promotion code bar on the shopping cart page. Please email our Customer Care Centre at webshop@miele.com.sg, alternatively you can call our Miele Contact Centre at +65 6735 1191 (Mon - Sat, 9.30 am - 5.30 pm). if you have any issues entering your promotion code.

Back to Top

MY ORDER HAS NOT ARRIVED YET.

Please allow 5 - 7 working days for delivery. If your delivery has not arrived within this timeframe, please email our Customer Care Centre at webshop@miele.com.sg, alternatively you can call our Miele Contact Centre at +65 6735 1191 (Mon - Sat, 9.30 am - 5.30 pm).

Back to Top

I WANT TO RETURN A PRODUCT FROM MY LAST ORDER.

Please refer to our returns policy for details.

Back to Top

I CAN'T LOGIN TO MY ACCOUNT.

Please click on Forget password at My Account login screen. For security purposes, please provide your email address, first and last name. We will then send you an email with a link. Follow this link to create a new password. If you have any problems or need help, please email our Customer Care Centre at webshop@miele.com.sg, alternatively you can call the our Miele Contact Centre at +65 6735 1191 (Mon - Sat, 9.30 am - 5.30 pm).

Back to Top

MY ADDRESS HAS CHANGED.

To change your delivery address after you have placed your order online, please email our Customer Care Centre at webshop@miele.com.sg, alternatively you can call our Miele Contact Centre on +65 6735 1191 (Mon - Sat, 9.30 am - 5.30 pm). Unfortunately, we may not be able to change your address details if your product has already been dispatched from our warehouse facilities.

If you have moved and would like to update your details, simply log into your account, click on your profile settings and edit your address under 'Addresses'. If you are having trouble making any amendments, please email our Customer Care Centre at webshop@miele.com.sg, alternatively you can call our Miele Contact Centre on +65 6735 1191 (Mon - Sat, 9.30 am - 5.30 pm).

Back to Top

HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO YOUR NEWSLETTER?

Please email our Customer Care Centre at webshop@miele.com.sg, alternatively you can call our Miele Contact Centre on +65 6735 1191 (Mon - Sat, 9.30 am - 5.30 pm).

Back to Top

Miele Contact Centre 
Business hours: Monday - Saturday: 9.30 am - 5.30 pm (Closed on Sunday and Public Holidays)
Contact Number:  +65 6735 1191  
Email Address: webshop@miele.com.sg